Randi Hognestad directs community and network events in Europe. Based in Norway, this tireless community weaver has deep connections throughout Europe. She has cultural sensitivity and style. She is quick to engender trust, yet is fierce is pursuing business goals. It isn’t every day that you see a community manager resume with her background. She has a law degree and has worked as a journalist with Norway’s leading financial newspaper and with communication in private equity.
Today in celebration of learning on Community Manager Day, I decided to ask her about ‘weaving techniques’ we community managers should consider when developing cultivation and engagement plans.
1.) Demonstrate generosity
2.) Be authentic all the time
3.) Be respectful of the other community members time and efforts
4.) Be mindful that ‘language is powerful’
5.) You get credit for speaking other languages even if not ‘perfect’
6.) Embody cultural diversity
7.) Don’t be turned off if someone comes across not as polite
8.) Remember that not all executives are natural networkers, and may need some TLC to become engaged
9.) Mind the details in all that you do
10.) Be thankful
What I find the most fascinating about her educational background is how her competencies in communication and diplomacy align with those of high powered executives who quickly scale the levels in conversation. She is courageous, has a strong personality, quick wit, emotional intelligence which has faciliated her ability tend her networks. I hope you have the opportunity to meet her in person, because you will feel this great strength in her intense, yet tender presence.
Nurturing diversity of thought within communities is an art. The working title for this blog post occurred to me after reading the article and comments from “Firms Hail New Chiefs (of Diversity)”
If you are reading this article, it’s likely because you have interest in the subject of diversity, right? Ask yourself this question, do you know where your employee or consumer resource groups are today? What topics are being discussed? What are the key patterns? Who is discussing with whom about what? They are a great source of thought and inspiration, so why not engage them? It’s highly likely you have either been a member or are involved with either formal or informal E2E, B2B or B2C communities online and/or groups and teams that meet in person, right? Now think about your diversity of people (membership) and thoughts or outcomes. Do you seek change or are you wondering how to get more diverse
Just because you now have a social community channel, it doesn’t mean your community is diverse. Nurturing diversity of thought within communities is an art. It requires a team of community weavers with valor, flexibility, inspirational leadership and courage. These individuals link the unlinkable which isn’t something picked up in a certification class. It’s like an fine aged cheese, it requires an artisan and maturity. Some of the best weavers that I’ve had the honor to work with build trust, foster diversity, invite dissention and are comfortable with the uncomfortable. Many of these weavers have the competencies, characteristics or learning plans to:
- Risk takers. I think this is a number one rule – don’t be afraid to go where other community leaders haven’t gone before, because that is exactly where we often find the most satisfaction, by blazing new trails to find new possibilities. So, go on now, get started, and take a small risk, then a bigger one and so on…
- Think like entrepreneurs. According to Wikipedia, “an Entrepreneur in English is a term applied to a person who is willing to help launch a new venture or enterprise and accept full responsibility for the outcome.”
- Can work with a shoe string budget. It’s important to be scrappy and just figure it out versus going the distance to try to get funding. I often find that if you cherry pick and take that low hanging fruit, get video testimonials, quotes and in expensive feedback that you incorporate into your on-going conversation or proposal, it is faster. What I mean is that you can ultimately get funding by using a quickly capturing the story along the way that you are recruiting and identifying community members. It not only creates a social memory and story – but also becomes the basis for a longer term funding pitch.
- Creative. Use new media to bring people into the conversation; do consider a twitter meet up, a new free hang out tool or even bringing someone into a formal meeting via Skype. Whether they are uncreative to you – they may be creative to others. I recently learned this through using the www.meet-meme.com cards. It’s colorful, vintage like and fun. Think about new ways to bring imagery and tactical into your conversations.
- Leverage resources. Check in with all community managers to see if they have a few people they would propose that join your committee, core team or program. Check in with your social networks as to whom within their companies could come as a guest presenter to bring outside though into your company. Consider sharing with a competitor during a conference during an industry event. Read and read more. There is so much to find on twitter by just searching hash tags, that you will be lost for days trying to make sense of it all. Make sure to scan the on-line blogs, tweets and industry magazines to tap into some thought leaders, bloggers or commenter’s to get a sense of others to invite into helping solve your problem.
- Know thy problems – speaking of the problem. You must know how to clearly define what your problem is and how this community of diverse thinkers can help solve it. Aka – community charter – but one common way to get people to rally around a conversation is by starting with a problem. People instinctively want to help, they enjoy competition, sharing and solving – so why not really understand the problem that exists and share it. Hard to do if it’s a B2C community or even B2B because it can show your warts – but that is what these tools are made for right now
- Politically map – ensure you are asking everyone in your social journey along the way that is nodes they would recommend to talk to within the market, geo, function or ERG. Through this process you will start to uncover diamonds in the rough. Linda Linfield taught me this years ago, build relationships with those that you want to influence and leverage the relationship you have with them to influence their thinking. It’s simple and effective.
- Walk the talk – it’s a requirement that along the journey, you embody the collaborative principles– it’s contagious.
- Engage SMEs – make sure that you are talking to people that face customers and are experts in their subject matter – they will often have direct contact with customers, suppliers or employees that they rely on for their day job. Often times these people are hard to reach whether they are in the Amazon working on heavy equipment or just really busy loving their day job. But the people that are doing the day to day work are resources we must leverage – but be mindful they are highly respected and require kit gloves in handling as they are often hard to reach
- Encourage inclusion – make your community a safe and welcoming place for members. Do practice being authentic, warm and embodying the community guiding principles!