Resources – do you have a community manager assigned to ensure you have focus? Important to ensure that they have a cultivation plan, charter and are working to perform health checks with members to modify and drive accordingly.
Relevancy – are the content assets relevant to the members? Do they have click thru’s, links and/or are the appropriate length that will drive user engagement?
Feedback – ensure that you are constantly engaging your members to request insight when engaging to ensure that you are incorporating changes and ideas that are member driven as you evolve the community.
Connectedness – critical factors are living and breathing collaborative approaches whenever you approach social learning – so do make sure that you are warm and offer connectedness in your approach as a leader.
Walking the Talk – make sure that you embody the collaborative principles as you operate – it’s contagious
SMEs – thought leaders, subject matter experts or external guests are important to cycle into your community event planning to switch up the cadence and infuse new perspective into the community.
Games and Fun – make sure that you think about approaching your events with some exercises, games or other fun activities to make it more engaging for participants.
Learning – build social learning principles into all that you do relative to your communities.
Leadership – walk the talk in everything you do as it relates to your community. Drive the desired outcomes to completion, facilitate conversations on behalf of your members and advocate!
Warmth – make your community a safe and welcoming place for members. Do practice being authentic, warm and embodying the community bill of rights!
The Lauren Klein 
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